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Report a Lost or Stolen VISA Credit Card

Report a Lost of Stolen VISA Debit/ATM Card

How do I order a VISA Debit/ATM Card?

Creating Strong Passwords

How do I reorder checks?

How can I change my address?

How can I set-up automatic transfers?

How can I protect myself from Identity Theft?

Do You Have any Tips on How to Buy a Vehicle

How can I get the market value of my home?

PC Knowledge

Thank you for taking the time to improve the security on your Internet Account Access. These procedures will help you set-up your new security layer and answer frequently asked questions.

How to Set-up New Security
How to Register My Computer
How to Change my Graphical Word

To update the Internet Account Access security feature you will need to login to the Internet Account Access program by clicking the icon found at the top left of the web site.

Enter in your account number/User ID and password.

Security Settings : This page will allow you to establish your Graphical Word.

  • Graphical Word: This will be a word of your choice that will be embedded in an obscured graphical image also know as a CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart). When you see this graphical word, you will know that you are communicating with our site.
    • Please enter in a word 16-characters or less- THIS SETTING IS CASE SENSITIVE. We encourage you to use lower-case lettering for this configuration.
    • You can click on the Preview button to see what your Graphical Word will look like.
  • Click Submit and Login now using your new security features. You will be taken back to the Account Login page.

    Please login in with your account number/User ID and password.

Security Check: This page will have you verify and enter in your Graphical Word. Unless you choose to register your computer, you will always see this page when you login to your account through the Internet Account Access.

Register PC
You must have cookies enabled in your browser settings. The application may not be fully functional if cookies are disabled. Read below to learn how to enable cookies on your computer.

  • By registering your computer you will no longer need to enter in your security graphical word.
  • You may register more than one computer per account. Please be sure the computer that you register is a safe computer.
  • Computer registrations expire 180 days from the date registered. At that time, you will need your graphical word.

To delete the registration of your account, you must perform this action at the PC that the account is registered on.

  • Login to your account through the Internet Account Access and select Services, then User Preferences.
  • Clear Security Cookies On This Computer will remove the registration and force the entering of the Graphical Word.

To enable Cookies in Internet Explorer:

1. On the Tools menu in Internet Explorer, click Internet Options.
2. Click the Security tab.
3. Click the zone for which you want to set the cookies security level.
4. Click Customize Level.
5. For each type of cookie, choose one of the followin

  • To specify that you want Internet Explorer to accept cookies without prompting you first, click Enable.
  • To specify that you want Internet Explorer to warn you if you are about to receive a cookie from a Web site, click Prompt.

If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie".

Delete cookies to remove the information websites have stored on your computer

Cookies are stored on your computer by websites you visit and contain information such as site preferences or login status. This article describes how to delete cookies in Firefox, Internet Explorer, Safari and Google Chrome. For additional assistance with your specific internet browser, use the Help option.

Mozilla Firefox:

To delete cookies for one site:

  1. Click the menu button and choose Options.
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.
    Click Show Cookies.... The Cookies window will appear.
  • In the Search: field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
  1. Select the cookie(s) in the list to remove and click Remove Selected.
    1. Select the first cookie and press Shift+End to select all the cookies in the list.
  2. Click Close to close the Cookies window. Close the about:preferences page.

Delete all cookies

To delete all cookies stored on your computer, either open the Cookies window as explained above and use the Remove All Cookies button, or else do the following:

Click the menu button , choose History, and then Clear Recent History....

  1. Set Time range to clear to Everything.
  2. Click on the arrow next to Details to expand the list of history items.
  3. Select Cookies and make sure that other items you want to keep are not selected.

Internet Explorer:

To delete cookies in the desktop

  • Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
  • Tap or click the Tools button Tools button, point to Safety, and then tap or click Delete browsing history.
  • Select the Cookies and website data check box, and then tap or click Delete.


Empty the cache

  • If Safari is not already open, open it.
  • Choose Edit > Empty Cache, and then click Empty. Or press Control-Alt-E, and then click Empty.

Privacy preferences

  • Use the Safari privacy preferences to remove and block data that websites can use to track you.
  • Remove All Website Data
  • To remove all cookies, tracking information, and other information stored on your disk by websites, click this button. Websites won’t remember you after you remove their cookies and other stored items, so you may have to re-enter information such as your mailing address, account names, and other items.

Google Chrome

You have control over your browsing data. This data includes things like your browsing and download history and saved form data. Use the "Clear browsing data" dialog to delete all your data or just a portion of your data, collected during a specific period of time.

  • In the top-right corner of Chrome, click the Chrome menu .
  • Select  More tools >  Clear browsing data.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select  beginning of time to delete everything.
  • Click  Clear browsing data.

Changing Graphical Word: You may change your Graphical Word when you are logged into your account. Select Services, User Preferences and Change Security Info. If you are unable to login to your account, you must contact the credit union to have it reset.

Tips for Creating a Strong Password

  • At least 8 characters long- 10 to 12 is even better.
  • Does not contain any personal data such as your user name, real name or company name.
  • Does not contain a complete word.
  • Is significantly different from previous passwords.
  • Contains characters from each of the following four categories:
    • Uppercase letters (A, B, C)
    • Lowercase letters (a, b, c)
    • Numbers (0, 1, 2)
    • Symbols and spaces ( !, @, #)

Try to use a different password for different web sites and be sure to update them on a regular basis.


How do I enroll into FREE Internet Account Access?
Please contact the Credit Union during business hours at 303-770-4468 or toll free at 888-383-5926 so we may register you as a user on this service.

How do I reorder checks?
To order checks online, you will need the check reorder form that was included with your box of checks. Find the 12-digit Reorder Identification Number on the bottom right hand corner of the check reorder form.

When you log on to the Check Reorder screen, this 12-digit number is your Reorder Identification Number. The system will prompt you for other information necessary to order your checks online. If you do not have a check reorder form or have any questions about online reordering, please contact the Credit Union at 303-770-4468 or toll free at 888-383-5926.

How do I order a VISA Debit/ATM card?
The members need to complete the application and initial the back side. When returned to the CU, our MSR will review the account and application. This is also the same application used to qualify for the Overdraft Line-of-Credit.

How can I get the market value of my home?
Click link: Check the value of your home

PC Knowledge: Securing your Wireless Connection
The information below is provided as a member service through an affiliated party and not by Metrum Community Credit Union, (MCCU).

These days wireless networking products are so ubiquitous and inexpensive that just about anyone can set up a WLAN (Wireless LAN ) in a matter of minutes with less than $100 worth of equipment. This widespread use of wireless networks means that there may be dozens of potential network intruders lurking within range of your home or office WLAN. 

What can you do?

Most WLAN hardware has gotten easy enough to set up that many users simply plug it in and start using the network without giving much thought to security. Nevertheless, taking a few extra minutes to configure the security features of your wireless router or access point is time well spent. Here are some of the things you can do to protect your wireless network:

1) Secure your wireless router or access point administration interface 
Almost all routers and access points have an administrator password that's needed to log into the device and modify any configuration settings. Most devices use a weak default password like "password" or the manufacturer's name, and some don't have a default password at all.  As soon as you set up a new WLAN router or access point, your first step should be to change the default password to something else. You may not use this password very often, so be sure to write it down in a safe place so you can refer to it if needed. Without it, the only way to access the router or access point may be to reset it to factory default settings which will wipe away any additional configuration changes you've made. 

2) Don't broadcast your SSID
Most WLAN access points and routers automatically (and continually) broadcast the network's name, or SSID (Service Set IDentifier). This makes setting up wireless clients extremely convenient since you can locate a WLAN without having to know what it's called, but it will also make your WLAN visible to any wireless systems within range of it. Turning off SSID broadcast for your network makes it invisible to your neighbors and passers-by (though it will still be detectible by WLAN "sniffers"). 

3) Enable WPA encryption instead of WEP
802.11's WEP (Wired Equivalency Privacy) encryption has well-known weaknesses that make it relatively easy for a determined user with the right equipment to crack the encryption and access the wireless network. A better way to protect your WLAN is with WPA (Wi-Fi Protected Access). WPA provides much better protection and is also easier to use, since your password characters aren't limited to 0-9 and A-F as they are with WEP. WPA support is built into Windows XP (with the latest Service Pack) and virtually all modern wireless hardware and operating systems. A more recent version, WPA2, is found in newer hardware and provides even stronger encryption, but you'll probably need to download an XP patch in order to use it.  

4) Remember that WEP is better than nothing 
If you find that some of your wireless devices only support WEP encryption (this is often the case with non-PC devices like media players, PDAs, and DVRs), avoid the temptation to skip encryption entirely because in spite of its flaws, using WEP is still far superior to having no encryption at all. If you do use WEP, don't use an encryption key that's easy to guess like a string of the same or consecutive numbers. Also, although it can be a pain, WEP users should change encryption keys often-- preferably every week.  

5) Reduce your WLAN transmitter power
You won't find this feature on all wireless routers and access points, but some allow you lower the power of your WLAN transmitter and thus reduce the range of the signal. Although it's usually impossible to fine-tune a signal so precisely that it won't leak outside your home or business, with some trial-and-error you can often limit how far outside your premises the signal reaches, minimizing the opportunity for outsiders to access your WLAN. 

6) Disable remote administration Most WLAN routers have the ability to be remotely administered via the Internet. Ideally, you should use this feature only if it lets you define a specific IP address or limited range of addresses that will be able to access the router. Otherwise, almost anyone, anywhere could potentially find and access your router. As a rule, unless you absolutely need this capability, it's best to keep remote administration turned off. (It's usually turned off by default, but it's always a good idea to check.)

The links below are provided as a member service through affiliated host sites and not by Metrum Community Credit Union, (MCCU).

1. When entering these sites, you will be leaving the Metrum Community Credit Union web site.
2. You will be linking to an alternate web site not operated by Metrum Community Credit Union.
3. Metrum Community Credit Union is not responsible for the content of the alternate web site.
4. Metrum Community Credit Union does not represent either the third party or the member to enter into a transaction.
5. Privacy and security policies may differ from those practiced by Metrum Community Credit Union.