What is an EMV chip-enabled card?
Your card contains an embedded EMV microchip. This chip holds information that is encrypted, making it extremely difficult for the card to be copied or counterfeited. Rather than swiping your card, you will insert your chip card into an EMV-compatible terminal
to complete a transaction. In addition to the embedded
microchip, your card still has a magnetic stripe on
the back. This ensures you will still be able to make
purchases by swiping your card at merchants who have
not yet switched to chip-enabled terminals.
Why are we moving to this type of card?
EMV chip-enabled cards have been the standard in
Europe and many other countries around the world and
are becoming a new standard in the United States. The
chip technology provides enhanced fraud protection,
as the card is now nearly impossible to duplicate. It also
offers global acceptance, making it easier on those who
frequently travel internationally to continue using their
regular cards for payments.
Does this change the process of using my card?
Yes. Instead of swiping your card or handing it to a
merchant, when making a transaction at a new
EMV-compatible terminal, you’ll need to insert the card
in the terminal and leave it there until the transaction
is complete. If you remove the card too soon, the
transaction will end and your purchase will not be
processed. Here’s how it works:
1. Insert the chip portion of the card into the terminal
with the chip facing up.
2. Follow the prompts on the terminal screen.
3. The terminal will display the purchase amount.
4. When your transaction is complete, you will be
prompted to remove your card.
5. REMEMBER TO TAKE YOUR CARD.
Where can I use a chip-enabled card?
You can use your chip-enabled card anywhere you would
use your existing card. However, now there are two ways
to use it—swiping as usual, or inserting into one of the
new EMV readers.
Can I still use my chip-enabled card if the
merchant’s terminal is not enabled?
Yes. If a merchant is not yet chip-enabled, simply
continue to swipe your card. Then enter your PIN. Or
select CREDIT and sign for your purchase (if necessary).
Will my PIN number change?
No. Your PIN number stays the same.
Will the process of paying with a chip-enabled
card at a restaurant or bar change?
Yes. If the restaurant or bar accepts EMV-chip cards, they
will bring a portable card reader to the table to allow
you to complete the payment process outlined on the
previous page. This helps to protect card information
from being stolen, as your card no longer leaves your
sight as it did before. Remember, if a chip terminal is
not available, you will still be able to make purchases by
swiping your card and signing the receipt.
Can I use my chip-enabled debit card at the ATM?
Yes. You can still use your card to get cash, check your
balance and more. Simply insert the chip end of your
card with the chip facing up. Your card will remain in the
ATM until your transaction is complete.
How does chip technology protect my
Every time you use your card at a chip-enabled
terminal, the embedded chip generates a unique
transaction code. This prevents stolen data from being
Are chip cards new?
Although chip cards are relatively new in the U.S., they
have been used in other countries for many years. In
some countries, particularly in Europe, chip cards are the
What should I do with my existing card?
Once you have activated your card, please destroy your