Report a Lost or Stolen Card
Block your card(s) by using the MCCU Mobile APP on your smartphone!
- Download the APP by searching for Metrum Community Credit Union or text APP to 303-770-4468
- Use Google Play for an Android
- Use the App Store for an iPhone
TO REPORT A LOST OR STOLEN VISA CREDIT OR DEBIT/ATM CARD PLEASE CALL THE APPROPRIATE PHONE NUMBER LISTED BELOW:
- During Normal Business Hours (M-F, 9 am-5 pm MST): 303-770-4468 or toll-free 1-888-383-5926
- After Normal Business Hours: 1-888-241-2510
- Outside of the US, call collect 909-941-1398
Replace your Debit Card, Credit Card, or PIN:
- You can request a new card or PIN through our mobile app or by logging in to Online Banking.
- If you’re not set up with Online Banking, please call the credit union for assistance.
- If you requested a new card, you will receive your card in the mail within 7-10 business days.