With Metrum’s Online Banking and Mobile App, you can access your account anytime from the comfort of… well, anywhere. Take a peek at your balances, history, transfer funds, control your debit & credit cards, obtain copies of cleared checks…Open your own club savings account, CD or loan!
If you are a first-time user, please contact the credit union’s Member Service Department during business hours at 303-770-4468 or toll free at 888-383-5926. You may also send an email for one of our Member Service Reps to contact you during Monday-Friday business hours.
MOBILE APP
Mobile Banking allows you many of the same features as the full site online banking & Mobile Deposit Capture. Visit the iTunes App Store or GooglePlay to download the App.
First Time Login Instructions: (after CU activation)
- Type in your default username which is your Account/Member Number
- Click Login
- Type your default password which was provided to you by the Credit Union
- Click Continue
- Accept the Terms and Conditions of Use (note: PayVersis section is not applicable to MCCU).
- Type the default password (from step 3) in the field designated as your current password.
- Create a new, secure password and type it into each new password field. Use the helpful tips presented on the screen as guidance.
- Click Change My Password
- Type in the answers three unique security questions (these are not case-sensitive)
- Click Save My Questions
- Explore the new virtual banking experience!
Forgot Password?
If you forget your password, click “Forgot password.” Enter your username or account number to verify your identity and to begin the password reset process. Then answer your three security questions to reset your password.
What do I do if I see one of the below messages when logging into online banking?
Below are three types of messages you may see and helpful tips on what to do to access your account.
- Message: “Your online access has been disabled for security reasons.”
- What to do: Click “Recover My Account.” Enter your username or account number to verify your identity. Answer three security questions to reset your password.
2. Message: “Your online access has been locked for security reasons.”
- What to do: Your account is locked for security reasons. There is no self-service option if you receive this message. Contact the credit union’s Member Service Department during business hours at 303-770-4468 or toll free at 888-383-5926. You may also send an email for one of our Member Service Reps to contact you during Monday-Friday business hours.
3. Message: Invalid or incorrect item.
- What to do: You may receive a message that you have entered invalid or incorrect item, such as an incorrect security question answer. Type the item correctly to login.