Report a Lost or Stolen Card

TO REPORT A LOST OR STOLEN VISA CREDIT OR DEBIT/ATM CARD, PLEASE CALL THE APPROPRIATE PHONE NUMBER LISTED BELOW:

• During Normal Business Hours (M-F, 9 am-5 pm MST): 303-770-4468 or toll-free 1-888-383-5926
• After Normal Business Hours: 1-888-241-2510
• Outside of the US, call collect 909-941-1398

Block your card(s) using the MCCU Mobile APP on your smartphone!

• Download the APP by searching for Metrum Community Credit Union or text APP to 303-770-4468
• Use Google Play for an Android
• Use the App Store for an iPhone

Replace your Debit Card, Credit Card, or PIN:

• We will need you to provide us with the reason why you’re requesting the new card and verify that the recent transactions that cleared your account are all valid.
• You will receive your new card in the mail within 7-10 business days.