TO REPORT A LOST OR STOLEN VISA CREDIT OR DEBIT/ATM CARD PLEASE CALL THE APPROPRIATE PHONE NUMBER LISTED BELOW:
- During Normal Business Hours (M-F, 9 am-5 pm MST): 303-770-4468 or toll-free1-888-383-5926
- After Normal Business Hours: 1-888-241-2510
- Outside of the US, call collect 909-941-1398
Block your card(s) by using the MCCU Mobile APP on your smart phone!
- Download the APP by searching for Metrum Community Credit Union or text APP to 303-770-4468
- Use Google Play for an Android
- Use the App Store for an iPhone
Replace your Debit or Credit Card:
- Login into your It’sME247 online banking account and request your replacement online, under Info Center.
- In person: Fill out the Plastic Card Maintenance form Debit or Credit Card Maintenance Request Form
- Over the phone: Provide us with the reason why you’re requesting for a new card. Verify that the recent transactions that cleared your account are all valid.
- You will receive your new card in the mail within 7-10 business days