How Can We Help?
Forgot Your Password?
Resetting Password via the Online Banking
- The Forgot Password ability will work as long as you have logged in successfully one time and set up your own personal set of Security Questions.
- Using the desktop or mobile It’sMe247, select Forgot Password and follow the prompts.
Resetting Password via Mobile Banking
![Step one to reset your password](https://metrumcu.org/wp-content/uploads/1.6.jpg)
![Showing the click here button to click as the second step to reset your password](https://metrumcu.org/wp-content/uploads/1.7.jpg)
![Graphic showing where to click if you forgot your password](https://metrumcu.org/wp-content/uploads/1.8.jpg)
![Showing where to enter your username to retrieve your password](https://metrumcu.org/wp-content/uploads/1.9.jpg)
![Showing the three security questions you will need to answer to reset your password](https://metrumcu.org/wp-content/uploads/2.0.jpg)
![Showing the screen that includes where you will create your new password](https://metrumcu.org/wp-content/uploads/2.1.jpg)